hr specialist

Responsibilities:

• manage service delivery metrics and/or third-party supplier performance in relation to the assigned process;

• drive increased productivity and compliance through process improvements, standardization, and simplification within assigned area;

• foster a culture of customer service excellence and continuous process improvement by providing customer service and advise on complex questions/requests from employees, businesses and HR partners;

• maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and BH policy requirements;

• develop effective relationships with stakeholders through strong interpersonal skills and proactive communication;

• continuously build and share area of expertise; keep current with internal and external updates and changes;

• provide ad-hoc operational support for assigned process;

• participate in internal, external payroll and benefits audits;

• preparation of year-end reporting & associated statistics.

Requirements:

• Bachelor’s degree from an accredited university in related area or a high school graduate/GED or equivalent with at least 4 years of relevant work experience;

• minimum 2 years prior professional work experience;

• strong written and verbal communication skills with fluency in local language and English;

• proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Soft Skills:

• strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness;

• able to work independently or as part of a team environment;

• applies solid judgment ensuring integrity, compliance, & confidentiality;

• passion for continuous process improvement and simplification;

• strong analytical and problem solving skills with proven ability to organize and analyze data.

A fixed-term contract of one year is offered to replace maternity leave (temporary agency worker).

Place of work: Florence

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